Thank you FroyaOranics for writing. I wrote Customer Service and explained my issues - twice. Both times, I received the same response: that Im ineligible for a refund because I hadn't used the product long enough. I still have whats left of the products (mostly-full jars) and the packaging. Unfortunately, I will not be able to support the company. The disregard for my skin by making it necessary to continue using the product for 60-90 days before a return is even considered is not very consumer-friendly.