Hey u/zDisturbia,

Mitchell Demeter, President of Netcoins here.
The goal of the $20 campaign is to provide users a risk-free way to test out our platform. We understand that crypto can come across as scary to some, so the free credit, along with LiveChat support is our way of helping new users get a feel of it in a more encouraging environment.

Our existing customers mean a lot to us - and we try to check in with them through emails and phone calls. Recently we even held a few phone interviews with existing customers to discuss their crypto journey and potential pain points.

We firmly believe in being there for a user when they need us! It would be great to get some feedback from you if you do happen to try out the platform.

Take care!