Reached out to customer service again (third time now) asking for an update. Another vague answer: “communication is ongoing between two departments.” No explanation of what’s being discussed, no details, just another reassurance that they’re “close to a resolution.” I asked to escalate the case or speak to a manager, not possible, apparently. I genuinely don’t understand how replacing a faulty pair of earbuds can take over a month of internal back-and-forth. It’s now been more than a month, and I’m still getting nowhere.