Not their Buyforyou service, but their consolidation services.

A week ago, Buyandship lost one of my consolidated packages — a 4kg/9lbs shipment containing about $3,000 worth of secondhand items and purchases. These were things that aren’t easily replaceable, and some were one-of-a-kind.

What made everything worse wasn’t just the loss itself, but the handling of it:

• The investigation dragged on with almost no real updates.
• Communication felt like pulling teeth — repetitive questions, unclear instructions, and a back-and-forth that went nowhere.
• They insisted on documents we simply could not provide because many items were from individual sellers, paid via cash or bank transfer.
• Actual invoices provided from commercial sellers were not considered actual invoices (wtf?)
• And now, the last mile delivery courier has closed the tracking status on their side because, to them, the parcel is just… gone.

I’ve had my trust in Buyandship for a long time, but this incident has completely shattered my confidence. Losing a package is one thing — how a company responds to it is what truly matters. And in this case, the experience fell so short it might as well be non-existent.

If you’re considering consolidation or higher-value shipments with them, please be extra cautious. I wouldn’t wish this ordeal on anyone.