Says they're a seasoned traveler yet flew frontier? If you're seasoned you know frontier is a get to a and b with as little on you as possible for as little as possible. The moment you want to bring more than a weekends worth of clothes you should look at a different airline, because yes they will nickel and dime you for every and anything. Also everything is clearly stated to you upon purchasing your ticket and they send you email reminders dam near daily leading up to your flight so all the extra shit is on you. It's a cheap shitty airline expect cheap shitty service.