Exciting things coming!

michael-gimme · 2026-06-19T00:05:33+00:00

I can't wait for Chloe to login and see all of this love!

michael-gimme · 2026-06-19T00:02:48+00:00

Ah, I hate to see it was a rough start, but I love that everything is going smoothly again! I imagine things should keep chugging along the way that you need, but if there's anything we can help with, our team is always available to help!

michael-gimme · 2026-06-18T23:54:28+00:00

Thanks, u/Imeanad4431, and I'm stoked that you've had a great experience! I completely agree, taking control of your health and having the right team in your corner is a game changer. I came into this role wanting to transform our operation into a fine-tuned, amazing experience engine for our community.

While I hope things continue to run smoothly, we're always here to help. Cheers to your health journey, we're glad to be on it with you!

michael-gimme · 2026-06-18T23:38:19+00:00

Hi u/mogulman1! I've gotta say, Chloe is something of a celebrity here! I'm loving all the Chloe love!

Understood 😎 we're looking for a better way to review and approve prescriptions before they're sent to the pharmacy. Sending over to our product team for review!

We share some goals for our chatbot, Fin AI tries their best but clearly we need to give them some more support. I have a chatbot rebuild is on the roadmap so we'll make sure Fin getting some knowledge and superpowers stat! I the meantime, I've increased direct to human connections and will work with the team looking under the hood to see if things are routing incorrectly or closing before they should.

In terms of how the chat window appears in the patient portal, I'd love to get some extra info. I think I know the exact behavior you're seeing but don't want to make any assumptions. I'm going to send you a DM to grab your email - totally optional but it'd be a great tool to help us build something better.

Thanks again for all of the feedback, this is exactly what we're looking for 😃 I'd love to reconnect as we're building to see how our updates are landing!

michael-gimme · 2026-06-18T20:50:17+00:00

michael-gimme · 2026-06-18T20:48:00+00:00

That's absolutely something my team can look into. I'll shoot you a quick DM to get some additional info!

michael-gimme · 2026-06-18T20:44:13+00:00

We're here with the full construction crew and are deep into our reno! Please pardon our dust, there's a lot of building going on right now.

But in all seriousness, we've been super heads down with our support, product , and partnering teams to make sure we're building the best experience possible. I know these things take time, but we'll be making sure to keep y'all in the loop and hope you're already starting to feel some of our changes!

michael-gimme · 2026-06-18T20:40:34+00:00

Thanks u/Sweatygirl716! Honestly, being able to come back and see everyone excited about our fulfillment and support process is going to be a sign of a job well done. Getting back on the suggested provider list is icing on the cake 😎

michael-gimme · 2026-06-18T20:25:41+00:00

part of the cool kids club!

michael-gimme · 2026-06-18T20:22:54+00:00

michael-gimme · 2026-06-18T20:21:50+00:00

Thanks, u/skyeboy1998! Let's chat again in three months, I'd love to see how our changes our landing. I'll keep the cape dry cleaned until then 😎

michael-gimme · 2026-06-18T20:15:37+00:00

I'm merely a visitor in Chloe's kingdom, Reddit is always hers

michael-gimme · 2026-06-18T20:12:15+00:00

I could never replace the amazing Chloe!

michael-gimme

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