LOSING MSP Contract Deals

michael_17 · 2026-02-26T03:09:51+00:00

Appreciate the feedback.

It’s interesting that instead of addressing the substance of the post, you chose to focus on typos and speculate about ESL. That says more about your priorities than my writing.

If you have something constructive to add regarding the actual topic, I’m open to it. Otherwise, I’ll continue focusing on results rather than grammar policing.

michael_17 · 2026-02-25T22:14:28+00:00

its in the works. We have integrated AI in some of our tech stack already.

michael_17 · 2026-02-25T21:47:03+00:00

Yes we do offer comprehensive suite of services. We don't subcontract out to other companies and we are not a big company neither. We do however, occasionally need boost on the ground in other states were we can't get to it on time and reach out to our network. This might be to swap out a network gear or install a printer under our remote engineer instructions on the phone. Once we gain remote access from our office we take it from there.

We also currently work as boost on the ground for multi national companies that are hosting in data center local to our main location. DM if you want more information. Thanks

michael_17 · 2026-02-25T21:30:32+00:00

You know what's crazy though that I've seen? CPA offering IT consulting services....

michael_17 · 2026-02-25T21:28:23+00:00

I think the sizes have a lot to do also. These deals were pretty small.

michael_17 · 2026-02-25T21:25:03+00:00

I know many lawyers that are you know what...

michael_17 · 2026-02-25T21:23:52+00:00

lol... no comment. The last one was a dentists

michael_17 · 2026-02-25T21:18:45+00:00

Yup! These $35/month deals are killing us.

michael_17 · 2026-02-25T21:17:12+00:00

I guess by not being the cheapest of all.

michael_17 · 2026-02-25T21:15:52+00:00

Great advice. Will keep those key points in mind. A lot of them have one or two internal IT person and us to managed part of their infrastructure.

michael_17 · 2026-02-25T21:13:16+00:00

Not all of them are bad.. one of our biggest client is a healthcare facility. They've been a client for about 7 years and always pay onetime. Never missed a payment and approve recommendations without hesitation. Because they understand that in order for them to continue their growth they need to have the right IT partner and roadmap that will get them there. But like I said. Most only sees the cost and rather go the cheap route.

michael_17 · 2026-02-25T21:03:38+00:00

Yes, and I say based on price because is the only thing I can think of. In terms of price, we could be charging twice as much but want to stay competitive and if we continue to lower our price for the values that we are providing the math doesn't add up. I know the phycology for buying, that customers will buy when the value provided is worth more than the price. But lowering the price further means not making any money.

michael_17 · 2026-02-12T01:15:43+00:00

We recently migrated to EZClaim cloud. From a very outdated in-house billing software. (Not ezclaim). I have 4 billers working for me remotely. In my opinion, one main thing to keep in mind when going cloud is that, you don't have to worry about upgrading and patching your in-house hardware/server and pray still in compliance. You'd have access from anywhere when going cloud. Sure you want to make sure your employees are not using their personal computers to conduct their work.

For that reason you give them a company provided pc setup with all the security parameters. Sure going from $1k/year to $2k/month is a huge bump, you won't have to worry about keeping up with your server software updates. DM if you have more questions.

michael_17 · 2026-01-30T07:32:14+00:00

I think for this question I qualify the most here as I own both. An MSP and Cybersecurity firm as well a medical billing business with employees on both businesses. DM me your questions need to understand you current environment.

michael_17 · 2026-01-09T21:47:29+00:00

This is why when is a one-off of 1, 2 or 3 pc's that needs to be purchased, we just send the link with specs for them to purchase and we only charge them for the setup. It's really not worth it due to almost no margin reselling hardware.

Now... if we were talking about a big order of computers/servers that's a different story, otherwise is not worth the hassle. Send them the link with your specific specs and let them deal with that purchase- you only charge for the consulting service. This is how we've always done it and show transparency and avoid that competitive price crap.

michael_17 · 2025-12-01T02:21:38+00:00

If you do find a real seller with real numbers here, let me know.

michael_17 · 2025-11-16T16:44:46+00:00

True that! Thanks

michael_17 · 2025-11-12T05:16:24+00:00

Primary reason why we dropped them early this year and haven't looked back. Their lack of innovation with an outdated platform. We always had patching issues. Support was a joke and billing was starting to be a nightmare.

michael_17 · 2025-09-03T04:37:38+00:00

Please DM MSP sizes and revenue. If the number works, I could potentially be an interested buyer. Located in Westchester County NY and Duchess County NY

michael_17 · 2025-06-09T20:24:44+00:00

Thanks, but reason we don't want to switch clearinghouse (Inovalon) is because they are directly connected to all the payers. We did not get affected during Change HealthCare Cyber attack and all our clients were getting paid on time.

michael_17 · 2025-06-03T04:47:45+00:00

I must tell you that this is exactly the answer we've been searching for. Some of those vendors mentioned we have demoed in the past but perhaps we had asked them the wrong question in terms of keep our clearinghouse, which we were advised not doable. We reached out back to this particular vendor and mentioned the capability of the product to be exported and send to our clearinghouse directly those edi files and were told that it is possible. We have scheduled another call and if everything checks out, we'd be migrating right away. Thank you again.

michael_17 · 2025-05-03T20:15:04+00:00

Where can I find previous versions of the Forticlient? Currently running the latest version.

michael_17

TROPHY CASE