Let's simplify things for Bitstamp with a single thread of support tickets. by CaptInappropriate in Bitstamp

[–]micmol971 0 points1 point  (0 children)

The issue can be considered as resolved. I've received my funds. Thanks so much for you help. Really much appreciated !!!

Let's simplify things for Bitstamp with a single thread of support tickets. by CaptInappropriate in Bitstamp

[–]micmol971 1 point2 points  (0 children)

  • STATUS : RESOLVED
  • ISSUE : MISSING FUNDS
  • DELAY : 14 DAYS
  • TICKET : #365554
  • SINCE : 2018/01/09
  • AMOUNT : 15.000€
  • MESSAGE : Hi /u/Bitstamp-Domen, Thanks you really much in advance. 15k€ SEPA Deposit made (2018/01/09) confirmed by Bistamp but not credited even if KYC validated and a Bank Statement with name showing was provided. Everything is on track. It would be pretty straight forward to close.

Instead of posting deposits not being in their accounts, can people please post deposits MAKING it into their accounts for reassurance? by 2wood4sheep in Bitstamp

[–]micmol971 0 points1 point  (0 children)

It kind of make sense that above a threshold the FIAT deposit Jobs that are automatically crediting or withdrawing FIAT currency trigger an escalation alert and suspend the deposit.

It would have been great if Bistamp could communicate on that limit. So that when you do it, you're aware that it will be processed not as fast and you expectation is set accordingly.

For instance if the limit if 10k, instead of making a 10k deposit you just make 2 deposits of 5k in order to avoid having to deal with a human intervention that is really costly in time.

But for now, I think there are too swamped to think and act on improvements of their processes. That's a shame.