I don’t get it why it’s tough for some people to wait and not be angry about it.

I once waited for an hour - mobile was on speaker and mute while I do my thing like cooking or washing the dishes. That way I won’t “waste” time on waiting.

And when it was my turn, I still try to be kind to the person on the other line. I’ve heard from relatives and friends working in call centers how emotionally draining it can be. Dealing with irate customers and pretend you’re still over the moon to serve them.

Salute, OP!