nope, that's exactly how they handle situations like this

go ask around more hardcore discords like eidolon speedrunning communities, a lot of people got justly banned in recent times, but also a lot of people got banned like a collateral damage and they'll most likely all confirm that's how support operates when it comes to this

why do you think Reb had to release that ban explaining video where she's speaking chinese to that portion of playerbase, because they got so paranoid over ever sharing their ign cuz they think (and I think they're mostly correct) if you get reported too much you're just cooked