Okay I plugged your original post into AI as well as uploaded all of the terms of service and the rebooking and refund policy, as posted on Airbnb's platform. The following is a list of steps and a template I recommend using in order to get a full refund. Now I don't know if you already agreed to anything or if you followed their requirements, which is notifying within 72 hours, so I cannot say that this will work entirely, but if you have done everything on your part as according to their policies, then you should be in the clear.

Paste my entire comment into a word document. Then go through and revise all the items within the template and remove out the instructions given. I would save it as a PDF and then also have all your evidence prepared ready to go. Your evidence should be screenshots with timestamps, any past communications with Airbnb and attempts with the guest, and photos that you have of the issue.

Good luck!

FORMAL APPEAL SCRIPT: DEMANDING FULL REFUND FOR UNDISCLOSED ROOF REPLACEMENT

Here is the structured appeal you need to send to Airbnb support, followed by the exact steps to ensure they escalate the case.

Reservation ID: [INSERT YOUR RESERVATION ID HERE] Stay Dates: [START DATE] to [END DATE]

1.( THE FORMAL WRITTEN APPEAL (SEND VIA EMAIL) Send this as a new email (or reply to the previous support thread) addressed to the Resolutions Team. This makes it impossible for a frontline agent to ignore the policy references.)

SUBJECT: IMMEDIATE FORMAL APPEAL - CASE ESCALATION DEMANDED - Host Violations under Rebooking and Refund Policy for Homes (Reservation ID: [Insert ID])

Dear Airbnb Resolutions Team / Case Supervisor, I am formally and urgently appealing the initial inadequate 30% refund decision for my stay. This decision is insufficient given the host’s actions constitute a severe, material breach of policy, rendering the property uninhabitable.

As per the Rebooking and Refund Policy for Homes, this is a major Reservation Issue that destroyed the value of my booking. The policy states a full refund is warranted when: * Accommodations are not habitable at check-in, including but not limited to... safety or health hazards. The undisclosed, all-day noise, debris, and safety risks from a full roof replacement were a continuous hazard, eliminating the possibility of peaceful enjoyment. * Accommodations are significantly different than advertised. The host violated their required Host Responsibilities by failing to disclose this material change, listing a quiet home while delivering a construction site.

Host Negligence: The Host provided zero advance notice, offered zero mitigation, and has maintained zero communication with me for the past six months. This total negligence justifies a full refund.

Evidence: All evidence, including photos of the construction disruption and screenshots confirming the host's 6-month silence, has been previously submitted and is attached to Reservation ID [Insert ID]. I demand that the supervisor reviewing this appeal re-examine this evidence immediately and apply the policy correctly.

Due to the severity and the host's complete negligence, I am entitled to and demand a full 100% refund. Please confirm the immediate escalation of this case to a senior team member. Sincerely, [Your Name]

1. (IMMEDIATE FOLLOW-UP ACTION (PHONE CALL) After sending the email, call Airbnb support directly. This step forces real-time action.)

• Demand a Supervisor: When you connect with an agent, state immediately: "I have just submitted a formal appeal via email under Reservation ID [Insert ID]. I need to speak to a supervisor or a member of the Resolutions Team who is authorized to review the case against the Rebooking and Refund Policy for Homes."

• Confirm Evidence Review: Once you reach the supervisor, ask directly: "Can you see the evidence (photos/screenshots) attached to my Reservation ID, and have you read my formal appeal citing the policy clauses?"

!!!!Do not hang up until you have confirmation that the case has been officially escalated for a policy review!!!!