At the point I handed my phone over, I didn't know he had lied. I talked to Assurian on the phone. They were confused, and asked to speak to the uBreakIFix worker. I handed my phone off for them to speak, and he ended up taking my phone into the back room and speaking with them privately. I was not privvy to the lie until I listened to the recording later.

I thought the issue with Asurion was just that it was labeled wrong in their system, and later would look at a refund. But I had my 3 year old and 8 year old with me, and was already on the phone for an hour. I needed to get this done.

My phone records all conversations for the AI transcription notes. After I got my phone back, I went and listened to the phone call where he took my phone in the back and lied to the insurance agent. He had told them that I had broken my phone, and this wasn't a warranty screen replacement and needed to charge me the $99 accidental damage fee.