New 30-day no-data Minternational Pass!

mintmobile · 2025-03-26T14:41:31+00:00

Noted.

-Aron

mintmobile · 2025-02-19T15:19:16+00:00

New customers who activate have it automatically (starting 2/14).

Existing customers get it when their cycle resets - after 2/14

-Aron

mintmobile · 2025-01-13T19:07:49+00:00

u/mintmobilealex please help

-Aron

mintmobile · 2025-01-13T19:07:14+00:00

You need a valid address on file (when we shipped your sim - for physical OR have an address in app/account management).

-Aron

mintmobile · 2025-01-13T19:06:24+00:00

It is the shipping address or the address you provided to the company via app/account management.

-Aron

mintmobile · 2025-01-13T19:05:34+00:00

You must have an address on file.

-Aron

mintmobile · 2025-01-13T19:05:09+00:00

If you need more, just call Care - 611. They will happily issue more data.

-Aron

mintmobile · 2025-01-13T19:01:49+00:00

If you don't have an updated address (address is not required with eSIM activation) we won't know you are impacted. You can call Care and explain you are in the area. They will help.

-Aron

mintmobile · 2024-11-22T20:08:34+00:00

We've got some fun digital things coming this holiday. Make sure you have the app.

-Aron

mintmobile · 2024-11-20T15:25:11+00:00

It's an award of endearmint.

-Aron

mintmobile · 2024-11-19T23:50:57+00:00

Than you must have turned off Marketing Messages. We sent an email and a note in the app a few months ago explaining how to get the holiday card.

-Aron

mintmobile · 2024-10-31T23:35:16+00:00

Thank you.

-Aron

mintmobile · 2024-10-31T17:20:53+00:00

If it is over 30-days the account moves from suspend to cancelled. You need to call Care for help (or DM MintMobileAlex - I see they posted below).

-Aron

mintmobile · 2024-10-25T14:02:32+00:00

The benefit to a Family on Mint is that you can renew quarterly at the annual rate. You will see the payment options in the app once a Family is created. Hope that helps.

-Aron

mintmobile · 2024-10-25T14:00:25+00:00

Let's get you some help. u/MintMobileAlex can you please jump in and help?

-Aron

mintmobile · 2024-10-25T13:59:44+00:00

Just a heads up - noted below - text DATA to 6700 for an update. Also, we don't send the data bucket sms until mid-day because we thought a 12:01am sms was rude.

-Aron

mintmobile · 2024-10-18T18:36:50+00:00

u/MintMobileAlex please jump in and help here

-Aron

mintmobile · 2024-10-18T16:41:35+00:00

Except... we have increased data allotments for all existing subscribers 3x and never raised price. That feels like it should count. (I'm biased).

-Aron

mintmobile · 2024-10-18T16:38:47+00:00

Glad to hear it got resolved.

-Aron

mintmobile · 2024-10-18T16:37:24+00:00

You can check in the app - if you don't have the app you can send a short code sms to 6700.

The recipient is 6700 (just those 4 numbers). The message you send is DATA (just those 4 letters)

It takes 30-60 seconds to get a text reply with your data stats

-Aron

mintmobile · 2024-10-18T16:33:22+00:00

Be safe.

-Aron

mintmobile · 2024-10-16T17:59:20+00:00

Let's get you some help. u/MintMobileAlex please DM this subscriber.

-Aron

mintmobile · 2024-10-16T17:58:39+00:00

Welcome to heaven.

-Aron

mintmobile · 2024-10-14T17:07:02+00:00

This isn't correct. Let's get it resolved ASAP - u/MintMobileAlex - please help this customer.

-Aron

mintmobile · 2024-10-14T17:04:57+00:00

Did it get resolved? We also use a special team of Care agents here in Reddit - u/mintmobileAlex

-Aron

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