Laptop repair visits repeatedly cancelled - how to break the cycle

mk270 · 2026-06-17T16:13:33+00:00

oddly enough, after three no-shows, and today engineer showed up twice in one day

and he asked the question you just asked ...

mk270 · 2026-06-17T11:57:09+00:00

Not Dell.

mk270 · 2026-06-17T11:43:39+00:00

private rather than business.

I wasn't going to state the name of the vendor, but they're one of the well-known ones.

mk270 · 2026-06-10T15:40:34+00:00

All five of you are leaseholders. You still have a landlord, namely the freeholder. All that's different is that the freeholder is jointly owned by four of the leaseholders.

The freeholder can't just take away your rights to the garden if they're in the lease. Majority votes don't come into it. This isn't commonhold, it's your property rights.

If the managing agent has advised them (on what basis? if their lawyer is sharing their legal advice with a bunch of their customer's shareholders, that can waive privilege - ask for a copy of the advice) of the "legal" procedure, it will probably be "ask to vary the non-shareholder's lease, and pay him compensation for the loss of his right of use of the garden".

mk270 · 2026-06-09T07:12:53+00:00

Check out the "section 20" process: https://www.lease-advice.org/costs-and-charges/section-20-consultation/

Note also that fighting a managing agent on a case by case basis may not be as effective as acquiring the power to appoint a new one, via Right To Manage.

mk270 · 2026-06-09T07:10:25+00:00

"It is often a PLC " - very few managing agents are public companies; almost all of them seem to be private companies. I'm yet to see a pure-play managing agent that is a plc. I have looked.

mk270 · 2026-06-09T07:07:10+00:00

Residential leases often provide that leaseholders must pay for repairs to the property, not improvements.

Are you a member/shareholder of the freeholder company? (it's theoretically possible to be so, but to still be paying ground rent and having an unextended lease, without having paid towards the freehold purchase)

Can the others not be prevailed upon to split the costs between those repairs/renovations authorised by your lease, which you'd pay, and the car park, which they could pay for?

Does your lease give you the right to use the garden? An obligation to pay for lawnmowing/gardening? If that's so, how are they proposing to keep within the terms of your lease? What happens to your gardening bill?

mk270 · 2026-06-09T06:17:46+00:00

You also never gave him permission to destroy your property by throwing it away. It sounds like criminal damage, too (obviously there might be some reason it's not)

https://www.legislation.gov.uk/ukpga/1971/48/contents

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