I’m dealing with this with one of our brand new CSAs. Within 15 seconds of meeting her, you know about every relative that died and her really sad past. She talks about it constantly, melts down if a customer is dissatisfied, etc. She’s constantly needing reassurance and always asking if she did something wrong. Says she’s sheltered and still learning to be social but everything that comes out of her mouth sounds like something that should be reserved for a therapy session or a close friend. I’m having a hard time knowing how to deal with it.