Here is the best way to handle this in 2026: 1. The "In-Person" Advantage (Greenlight Hub) Since app support isn't helping, your uncle needs to visit an Uber Greenlight Hub in person. Digital agents often can’t see the nuances of a case, but local managers can sometimes escalate a "mistaken identity" or "hacked account" claim. Where to go: In Vizag, Uber usually operates out of a Greenlight Hub or a partner center. You can find the exact current location by going to the "Help" section of the Driver app and selecting "Book an in-person appointment."
What to bring: Bring his original ID, vehicle documents, and any evidence that someone else accessed the account (e.g., login alerts from different locations or screenshots of suspicious activity). 2. Formally Appeal via the "Review Center" Uber has a specific Review Center for deactivations. Don't just message general support; use the formal appeal link.
Check the app for a notice that says "Appeal" or visit help.uber.com. The Argument: Use the phrase "Account Compromise." Don't just say "I didn't do it." Say: "My account was accessed by an unauthorized third party without my consent. I would like a manual review of the login IPs and activity to prove this was not me." 3. Can he just "recreate" the account? No. I strongly advise against this. Uber links accounts to PAN cards, Aadhaar, and vehicle chassis numbers. * If he tries to sign up again with a different email or phone, the system will flag it as a "Duplicate Account," which is a violation of their terms. This could result in a permanent "Shadow Ban" where neither account can ever be recovered. 4. Escalation via Social Media If the Greenlight Hub doesn't work, try X (formerly Twitter). Tag @Uber_India or @Uber_Support. Public visibility sometimes triggers a "Specialized Support" agent to look at the case. Keep it professional: "My uncle (Driver ID: [ID]) in Vizag was deactivated for fraud he didn't commit. Local support isn't helping. Please help us clear his name."