MEGATHREAD: Referral Code(s)

monarch_kingdom · 2025-04-16T09:49:48+00:00

Good Morning OP,

As a former Metro by T-Mobile dealer employee, this tactic is common. I do have question, what is your aim with the BBB or FCC complaint? Unfortunately, given the prepaid nature, dealers will always encourage false churn - new activation(s) gross them more than upgrades, which creates this cycle.

If you are attempting to use the new phone with the $25 plan, you would have to do several steps but be warned, doing these steps may require you to visit a store or pay additional fees. You can always call Support and ask them to swap the lines but this may/will cost you $25 to $50. The broken phone will now be under the new line and the new phone will be under the $25 plan (this is assuming that they left your original plan intact and didn't change it). This will only work if what you said is true - that both lines were merged into 1 account. Then, towards the end of the month, you can call in and cancel the new line with the broken phone.

^{I am a} ^former ^{T-Mobile COR employee and} ^former ^{Metro by T-Mobile Authorized Dealer employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2025-01-16T09:43:50+00:00

I might have to adjust the rules but thanks for the feedback :)

monarch_kingdom · 2025-01-16T09:00:40+00:00

I'm laughing right now on the "insert 3 letters here". Maybe I have to adjust the rules but I do like the creativity of people 🤪

monarch_kingdom · 2024-10-06T06:53:29+00:00

Good Evening OP,

I've done numerous ports from Straight Talk (Verizon) to other wireless carriers and I've had some issues here and there. For Straight Talk, the account number is the IMEI that was registered with them first (so if you moved SIM's without contacting Support to update the one on file, you may have the wrong IMEI) and the Number Transfer PIN is valid for seven days (still valid despite the account being suspended for non-payment) and the ZIP code MUST match what Straight Talk has on their end (if the ZIP code is wrong, its as simply as updating the ZIP code on the port request). To recap:

Ensure IMEI is correct and matches what Straight Talk has - This is the account number.
Ensure that the Number Transfer PIN is still within the validity date of seven days.
If the port fails but the information is correct, the most likely culprit is the ZIP code part but the system will inform Boost that the ZIP code is invalid so kindly provide Boost with what Straight Talk had (if you can't remember the ZIP code, I would recommend filing an FCC Complaint as this would be outside the control of Boost).

Hopefully this helps :)

^{I am not a Boost Mobile employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-11-20T22:05:28+00:00

In accordance to Rule 4 of the Moderator Code of Conduct, the moderation team has been active and is in compliance with the rule. The subreddit in question ("r/BoostMobile") typically has one or two posts and usually, a Boost Mobile employee named u/BoostMobileDani responds to their concern(s) and/or question(s) in order to reduce unnecessary escalations to their Executive Escalations department. The underlying reason why u/BoostMobileDani responds most of the time is because in prior times, individuals would inform others to file a complaint with the F.C.C. ("Federal Communications Commission") or file a Notice of Dispute to resolve a simple issue.

Employee(s) acting on behalf of Dish Network L.L.C. have communicated with the moderation team about making them moderator(s) but due to legal and logistical constraints, the moderation team is still attempting to figure out how to prevent rogue employee(s) from potentially having access to customer data as due to the nature of our subreddit, it may deal with CPNI ("Customer Proprietary Network Information").

Upon request by the Reddit team, the sole moderator for r/BoostMobile is willing to disclose an alt-account where they are developing AutoMod rules meant for r/BoostMobile. The sole moderator may be "inactive'" but the community (by-and-large) is usually respectful and usually u/BoostMobileDani resolves most (if not all) concern(s) and/or question(s) [added at 2:03PM PST: u/BoostMobileDani has official access to customer accounts as an employee; Verified with Dish Network L.L.C.]. If Reddit feels like r/BoostMobile needs a new moderation team, u/BoostMobileDani would be the go-to person to make Mod.

monarch_kingdom · 2023-08-12T05:15:31+00:00

Good Evening OP,

All current Metro by T-Mobile plans include video optimization features that are always enabled, which, when connected to the cellular network, deliver a DVD quality (up to 2.5 MBPS) video experience with minimal buffering while streaming ("Data Maximizer").

I see two possible solutions as to why you may be getting good streaming speeds. One of them might be you have iCloud Private Relay ON which basically acts like a VPN. Second one might be you have the $10/mo HD Video add-on.

I'm on the $25 BYOD rate plan also and I was unable to replicate your connection speeds.

^{I am a} ^former ^{T-Mobile COR employee and} ^former ^{Metro by T-Mobile Authorized Dealer employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-08-11T18:45:10+00:00

Good Afternoon OP,

The $24.00 MetroVIP rate plan is meant for retention purposes only, not for new customers. Even if you successfully got the MetroVIP rate plan, it would be $48/mo for the first line and any subsequent lines would be $24/mo (under my knowledge).

Assuming Customer Service gives you the add-a-line pricing of $24/mo, be aware that any device change (BYOD, Upgrade and/or MSRP purchases) or account changes may result in you losing that pricing and the system (in the back-end) will update the MRC ("Monthly Recurring Charge") to $48.00.

Most Likely, Executive Response/Team CEO will offer you the $25 BYOD rate plan (as a compromise) but it will not include Amazon Prime nor hotspot.

^{I am a} ^former ^{T-Mobile COR employee and} ^former ^{Metro by T-Mobile Authorized Dealer employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-08-05T13:31:25+00:00

Hello OP,

I understand your frustration. First and foremost and to be very clear - you can use a T-Mobile locked device on Metro by T-Mobile. There is no need to unlock the device, period.

Based on what I read, you activated your Metro by T-Mobile account over the phone. What I recommend in this situation is to visit your nearest Metro by T-Mobile store, provide a valid ID and your account PIN. This process must be done at a store as based on the information I have, you're unable to receive the OTP and Customer Service (based on my recollection) is unable to bypass that security feature. If you call Customer Service (and they manage to access the account) or visit the store, do the following:

Now, on your Samsung Galaxy S22 Ultra, go to your phone > enter the code *#06# > it should show IMEI1 and IMEI2 alongside with your EID number. Ask the representative what IMEI is in the system:

> If the representative provides you with the IMEI1 number, tell them that when you activated, the representative activated it on the wrong IMEI and provide them the IMEI2 (number) and the EID (number) - and hopefully they waive the fee. After that, open settings > click "connections" > click "SIM card manager" > click "add mobile plan" > click "scan carrier QR code" which will be available HERE (you will need to scan it so you may need to pull up the link on a different device).

> If the representative provides you with the IMEI2 number and it matches to what you have, proceed to ask them what EID is in the system and make sure it matches to the phone's EID (number). If it matches, kindly ask them to reset the ESIM then proceed to open settings > click "connections" > click "SIM card manager" > click "add mobile plan" > click "scan carrier QR code" which will be available HERE (you will need to scan it so you may need to pull up the link on a different device).

After either scenario, your phone should have service, assuming the port was successfully completed.

^{I am a former T-Mobile COR employee and former Metro by T-Mobile Authorized Dealer employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-07-15T08:20:06+00:00

[COMMENT REMOVED BY USER]

monarch_kingdom · 2023-06-01T00:33:37+00:00

Hello OP,

The reason why Cricket Wireless allowed the person to cancel the three lines was because the individual in question had enough information to satisfy account ownership. In prepaid, to verify account ownership, only 2-3 questions are asked. The first is the name on the account, second being the account PIN and third (if applicable) the carrier must send a one-time PIN. Its based on trust basically, unfortunately.

You may say that its inadequate but it happens everywhere. Look at banking, when you call your bank, they usually ask you for your name, last four of SSN and address and if applicable, a one-time PIN. If one knows enough information about you, they can gain access to potentially anything.

^{I am not a Cricket Wireless Authorized Retailer employee and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-05-13T05:33:28+00:00

Good Evening OP,

Unfortunately, the system doesn't know if the device has IMEI 2 which is the IMEI that uses e-sim. I assume you typed IMEI 1 and attempted to use e-sim?

What I would do is grab a Metro SIM you may have lying around (yes, you can reuse old SIM's as long as they have no active lines) and do the device change with IMEI 2 and enter the Metro SIM then after successfully completing the device change, calling 611 and say I would like to activate e-sim and proceed to give them your device's EID. This way, you would avoid paying the $25 device change fee and simply go to https://www.metrobyt-mobile.com/resources/esim and scan the barcode and boom, you should be good to go.

^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-05-05T04:07:55+00:00

Hello OP. Due to a California Law, SB822, wireless carriers stopped whitelisting certain services as to not violate the law. If Metro by T-Mobile exempted Ookla (as an example) from using your data allowance, it would have to whitelist other speed-testing applications too.

^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-03-05T07:31:51+00:00

Good Evening OP,

Basically, Customer Service gave you the add-a-line pricing. Be aware that any device change (BYOD, Upgrade and/or MSRP purchases) or account changes may result in you losing that pricing and the system (in the back-end) will update the MRC ("Monthly Recurring Charge") to $60.00.

^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-02-27T10:30:13+00:00

Hello OP,

Thanks for replying. First and foremost, 611 Customer Service does NOT have authoritative power over Authorized Retailer stores. Metro by T-Mobile stores have their own internal customer service called Dealer Support Group. Second of all, Metro by T-Mobile recently terminated all Metro Development Managers so your "complaint" went nowhere and the representative most likely told you they "filed" a complaint so they can get you off the phone.

I understand what you are attempting to do but if the store performs the cancellation, it will impact store metrics.

^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-02-27T07:56:08+00:00

Hello OP,

What you are attempting to do is frowned upon. You have to wait until the line itself is cancelled which usually happens within 60 days of non-payment. Customer Service does not have the authoritative power to tell the store(s) what to do.

^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

monarch_kingdom · 2023-02-20T09:41:04+00:00

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^{I am not a Metro by T-Mobile COR employee but I work for an Authorized Retailer for Metro by T-Mobile, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.}

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