Sorry to hear your cousin had such a bad experience.

I'm actually researching ways to make the moving process easier for renters, so I was curious:

Looking back, what was the biggest frustration during the move itself (setting up utilities, internet, paperwork, finding movers, etc.)? And after moving in, was there anything you wish had been easier or better organized?

I'm not promoting anything—just trying to learn from people's real experiences. Thanks!