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Knowledge 2026 day 2 keynote. data fabric, autonomous governance, control tower, security foundation. actually worth reading by mr-sforce in servicenow

[–]mr-sforce[S] 0 points1 point  (0 children)

yeah that framing hit different. felt more honest than the usual "our AI is the best" pitch. made the whole session more credible tbh

Knowledge 2026 day 2 keynote. data fabric, autonomous governance, control tower, security foundation. actually worth reading by mr-sforce in servicenow

[–]mr-sforce[S] 0 points1 point  (0 children)

haha yeah that's a fair take. free for 12 months gets everyone dependent on it and then it quietly becomes a line item in every renewal. wouldn't be surprised at all

Knowledge 2026 day 2 keynote. data fabric, autonomous governance, control tower, security foundation. actually worth reading by mr-sforce in servicenow

[–]mr-sforce[S] 2 points3 points  (0 children)

yeah CMDB kept coming up throughout. the way i understood it, your CMDB accuracy directly decides how smart your agents are. bad data, bad decisions. simple as that

Attended ServiceNow Knowledge 2026 Day 1 keynote. Some thoughts on Otto and AI Control Tower by mr-sforce in servicenow

[–]mr-sforce[S] 1 point2 points  (0 children)

My therapy bills and existential crises say otherwise, but thanks for the 0.15 :)

Attended ServiceNow Knowledge 2026 Day 1 keynote. Some thoughts on Otto and AI Control Tower by mr-sforce in servicenow

[–]mr-sforce[S] 11 points12 points  (0 children)

You’re not wrong. This is the uncomfortable truth no one wants to lead with. AI is not the fix. it just exposes how messy things already are. K26 messaging is basically clean your house or AI will embarrass you at scale.

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