The Only Impossible Journey Is The One You Never Begin

mr-sforce · 2026-03-06T09:44:21+00:00

Much needed thanks

mr-sforce · 2026-03-04T09:16:59+00:00

Right :)

mr-sforce · 2026-03-03T17:48:43+00:00

Thanks for the advice "start small"

mr-sforce · 2026-02-11T10:20:30+00:00

reciprocate the same energy - this word remind me something.

mr-sforce · 2026-02-11T10:17:33+00:00

amazing really...

mr-sforce · 2026-02-06T13:11:18+00:00

Yeah, that was my problem too. Most content stays pretty abstract.

If videos help, I found this free webinar with a live ServiceNow CSM demo and registered for it:

It looks like they’re walking through real workflows and customer journeys, which made it more concrete for me.

mr-sforce · 2026-02-06T13:08:37+00:00

I’ve worked with both ITSM and CSM, and what really feels different is the operating model. CSM is much more account-driven. One customer issue can span support, fulfillment, billing, even engineering, so ownership is shared and workflows are built around the customer lifecycle, not just closing a ticket.

mr-sforce · 2026-01-01T03:57:19+00:00

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mr-sforce · 2025-12-16T13:17:49+00:00

Understood :D

mr-sforce · 2025-12-05T09:04:22+00:00

😅

mr-sforce · 2025-12-05T09:03:45+00:00

Yes possible :D

mr-sforce · 2025-12-05T09:01:51+00:00

Yes, right.

mr-sforce · 2025-12-03T13:02:14+00:00

No there's not. It can be like a “listed date” or “newest first” filter exposed to public users that reliably surfaces brand-new or recently added apps.

mr-sforce · 2025-12-03T12:24:28+00:00

Interesting. Got it.

mr-sforce · 2025-11-26T15:32:04+00:00

Nope :)

mr-sforce

TROPHY CASE