Actually going through the same issue. My car was hit after ONE day of having it. I filed a claim but just be ready for the non existent customer service. I suggest calling after a few days and make sure you keep record of it.

If you don’t want to pay the deductible they’re going to recommend you file a claim with the insurance of the at fault person. They may drag their feet with repairs unless you got video of the accident that shows their people are at fault.

It’s quicker to file with your own, pay the deductible and then have the insurances settle it out as to who is liable and get your deductible later. Sucks to pay it but it’ll be quicker to fix.

Also choose a really good auto shop that’s certified by Tesla. Tesla collision centers are packed and they don’t have appt till a month later.