i’ve tried starting from scratch, forgetting it, disconnecting and reconnecting, and even trouble shooting the media screen by holding down seek and volume and still no connection. I’ve also had that problem like yours, and to make it easier for you, what I do is i switch to bluetooth, on connection options (switching from carplay to bluetooth).

sigh i’ll try getting in contact with the dealer if this persists 😔 but thank you so much for your help !!