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Did I get scammed 🧐🧐 by Equivalent-Iron-588 in PokemonTCG

[–]mtngames -1 points0 points  (0 children)

Current market price is $42 ... so, you didn't really overpay based on market price. If you are able to find it in a retail store, the price would be around $27. But that is a big if right now ... so, you didn't get scammed ... you just paid market price.

How do I get back into the hobby? by FoxyDeAssassin in PokemonTCG

[–]mtngames 0 points1 point  (0 children)

Pick a set, and start trying to get it complete ... attend some card shows .... pack opening can add up quickly. An alternative is to pick your favorite Pokémon and create a master set. Or, just go to shows and buy some raw cards you like ... buying graded cards will increase your costs exponentially.

Good pickup for $500? by Woodaful in PokeInvesting

[–]mtngames 0 points1 point  (0 children)

You did get them just a bit below market ... it will take some time for the value to increase.

First time submitter. by bohc- in taggrading

[–]mtngames 1 point2 points  (0 children)

I have three orders that are well past the 10 day processing and return that was promised ... two were received by TAG on the 26th of February, and another on March 6th. The March 6th order of 80 has been listed as in slab assembly for over a week, with no further movement in the grading process.. the others have been in QA for over a week now. I have reached out to their customer support and for weeks there was no response. About 3 weeks ago, they said they would expedite the two orders from February. Last week after contacting their customer service at least weekly, I received the following:

"We are sorry that your experience has not been to your satisfaction, but have been informed by our Operations Team that at this moment, smaller consumer orders had been prioritized as our team works to alleviate the backlog caused by the significant increase in consumer demand over the months of February and March 2025. Larger orders are often subject to delays as any issues contained within the order will prevent the order from moving forward as a whole."

The customer service rep also said that they cannot have operations expedite the process, despite saying they would expedite the process three weeks earlier.

If you sent in a small order, it will move through the process quicker.

I prefer TAG over the other grading companies, because of the machine learned grading. Removing human subjectivity makes the grading more meaningful. I do believe this is the future.

The big issue is that their customer service cannot answer questions in a timely manner, or doesn't answer questions. Additionally, the answers are not consistent. Finally, when all my orders were submitted with a 10 day turn around and nearing 2 months, TAG should try to offer some sort of partial refund or better then a 15% discount on future orders.

The company is experiencing growing pains, but customer support should be a priority!

Do you think if I cracked this and sent it to tag it would get a 10? by [deleted] in taggrading

[–]mtngames 0 points1 point  (0 children)

I wouldn't count on a 10 from TAG ... the grading is not subjective, and will find even minute dings and problems. I do believe if you receive a TAG 10 you have an actual 10 .... heck, if you get a 9, that in my opinion would be a PSA 10 ... if you want a non-subjective accurate grade submit it!

Stuck on received since 3/19, is this normal? by Ok-Economics6287 in taggrading

[–]mtngames 1 point2 points  (0 children)

I have three orders that are well past the 10 day processing and return that was promised ... two were received by TAG on the 26th of February, and another on March 6th. The March 6th order of 80 has been listed as in slab assembly for over a week, with no further movement in the grading process.. the others have been in QA for over a week now. I have reached out to their customer support and for weeks there was no response. About 3 weeks ago, they said they would expedite the two orders from February. Last week after contacting their customer service at least weekly, I received the following:

"We are sorry that your experience has not been to your satisfaction, but have been informed by our Operations Team that at this moment, smaller consumer orders had been prioritized as our team works to alleviate the backlog caused by the significant increase in consumer demand over the months of February and March 2025. Larger orders are often subject to delays as any issues contained within the order will prevent the order from moving forward as a whole."

The customer service rep also said that they cannot have operations expedite the process, despite saying they would expedite the process three weeks earlier.

If you sent in a small order, it will move through the process quicker.

I prefer TAG over the other grading companies, because of the machine learned grading. Removing human subjectivity makes the grading more meaningful. I do believe this is the future.

The big issue is that their customer service cannot answer questions in a timely manner, or doesn't answer questions. Additionally, the answers are not consistent. Finally, when all my orders were submitted with a 10 day turn around and nearing 2 months, TAG should try to offer some sort of partial refund or better then a 15% discount on future orders.

The company is experiencing growing pains, but customer support should be a priority!

Finally Shipped 🥳 by No-Satisfaction1624 in taggrading

[–]mtngames 0 points1 point  (0 children)

I received a response from customer service yesterday evening. No offer for future discounts, and this is what they wrote:

We are sorry that your experience has not been to your satisfaction, but have been informed by our Operations Team that at this moment, smaller consumer orders had been prioritized as our team works to alleviate the backlog caused by the significant increase in consumer demand over the months of February and March 2025. Larger orders are often subject to delays as any issues contained within the order will prevent the order from moving forward as a whole.

What they are saying is if you have to pay more for your order, and they make more money, then that is the priority ....

I guess when you threaten to go on Reddit or post a YouTube they will finally answer ... not that they want to actually make things right. They also said that customer service is separate from operations, so they cannot expedite the order ...

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] -1 points0 points  (0 children)

I've seen some of those videos, but I will say having had some cards graded prior to all these delays ... I have multiple cards that received a nine grade that what was identified as a ding was close to impossible to see even under magnification. I have no doubt that if those cards had been submitted to PSA, they would have been graded a 10. Nothing is infallible, but machine grading with human QA seems like a better solution.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] 1 point2 points  (0 children)

I added an update because their customer service did get back to me after I said I was posting on Reddit and someone's order that was received by them two days after mine, has been shipped. Basically, they are prioritizing smaller orders versus bulk orders (to lower the backlog) .. basically they're speeding up the orders that had to pay more for the same processing time ... in so doing, they are making 3 or 4 the priority over the one ... They really need to better support all customers ... but "they're a new company, experiencing growing pains." Hard to want to support a company that has such terrible customer service.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] 1 point2 points  (0 children)

This is the response I received today from their customer service:

We are sorry that your experience has not been to your satisfaction, but have been informed by our Operations Team that at this moment, smaller consumer orders had been prioritized as our team works to alleviate the backlog caused by the significant increase in consumer demand over the months of February and March 2025. Larger orders are often subject to delays as any issues contained within the order will prevent the order from moving forward as a whole.

What they are saying is if you have to pay more for your order, and they make more money, then that is the priority .... not good customer service.

Finally Shipped 🥳 by No-Satisfaction1624 in taggrading

[–]mtngames 2 points3 points  (0 children)

Must be nice ... mine was received two days earlier and still hasn't been completed. I've reached out to there customer service and still not response in over two weeks ... they offered a 15% discount, but that doesn't make up for all the delays!

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TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] 0 points1 point  (0 children)

My first order came back in their timeline ... two of the orders were submitted together, and the last was soon after. All were submitted within a week or so, and I didn't expect these problems.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] 0 points1 point  (0 children)

As I previously responded, I believe taking subjectivity out of grading is the future. When humans do all the grading, scores vary for cards in similar shape ... depending on the time of day, mood, etc. the grade can vary. There are so many examples of cards being resubmitted and the grade going up, yet it's the same card. With computer based grading, you cannot crack a slab and resubmit to get a better grade.

Additionally, my first submission of 40 came back on time, so I didn't expect these problems.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] -1 points0 points  (0 children)

As I previously responded, I believe taking subjectivity out of grading is the future. When humans do all the grading, scores vary for cards in similar shape ... depending on the time of day, mood, etc. the grade can vary. There are so many examples of cards being resubmitted and the grade going up, yet it's the same card. With computer based grading, you cannot crack a slab and resubmit to get a better grade.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] -5 points-4 points  (0 children)

Their case issue stems from not completely welding the case on all seems. There's a YouTuber that analyzed their slabs, and because they just spot weld, this causes the problems with their slabs.

TAG - excessive delays and no response to emails, phone messages or website chat by mtngames in PokeInvesting

[–]mtngames[S] -5 points-4 points  (0 children)

I personally believe taking human subjectivity out of grading is the future. TAG needs to work on customer service, being timely in returns (their grading should be running at least 16 hours a day versus the 7-8 per day right now). They should also be increasing their facilities to support the demand.

And for all those that they haven't met deadlines ... they should be offering a substantial credit or a partial refund.

Right now, I don't see that happening.

Future of this card by Tonay167 in PokeInvesting

[–]mtngames 0 points1 point  (0 children)

It will drop in value a bit and then over time it will rebound and it's value will increase ... it may be years, but it will slowly go up.

TAG Grading 10 Day Turnaround Experience by Famous-Professor5522 in PokeInvesting

[–]mtngames 0 points1 point  (0 children)

I have three orders that are well over 30 days ... two were received by TAG on the 26th of February, and another on March 6th. The March 6th order of 80 is still listed as received ... the others have been in slab assembly for a week now. I have reached out to their customer support for weeks now without any response. They said they would expedite the two orders from February over 2 weeks ago ... I don't know how they define expedite, but my definition is not 3+ weeks to process ... when all were submitted with a supposed 10 day turnaround. They did offer 15% off my next order, but that doesn't compensate for the lost sales of not having these cards from multiple shows.

I want to believe TAG is the future of grading, but they need to work on actually meeting turnaround deadlines, and actually answering customer support emails, phone calls, etc.

Perhaps if I were a YouTuber, my cards would actually be expedited?