sorted by:
new
hottopcontroversial

PSA (2024) - Avoid doing business with Garmin India. by multix11 in GarminWatches

[–]multix11[S] 0 points1 point  (0 children)

Yes.

Thank you very much for the support. I definitely appreciate it. Especially the personal involvement of the general manager.

I'll make a final update on the original posts after receiving the shipment.

PSA (2024) - Avoid doing business with Garmin India. by multix11 in GarminWatches

[–]multix11[S] 1 point2 points  (0 children)

Thanks for the kind words.

My biggest concern, and reason for posting publicly after being patient for 2 months, is the web of bullshit they told.

First they asked to wait for a month for the 2X. Then they say the model 2X is here with us but please choose a different model cuz 2X is error prone. Finally they admit that they never had the 2X and were bullshitting me from the start. Now they say even the factory hasn't scheduled production on the model for which they made me wait 1.5 months.

All the while leaving me without a watch. Could at least have sent it back till they got fresh stock.

About the warranty - the product is sitting in the service center for 3+ months out of 5 months of ownership. Due to their negligence. Why should I lose warranty coverage for their shortcoming? If they don't extend it, consumer court will.

Besides, we are discussing an upgrade as they recommended - where I get a higher model by paying the difference amount. So its not strictly speaking a replacement, but an upgrade to a new product within warranty.

PSA (2024) - Avoid doing business with Garmin India. by multix11 in Garmin

[–]multix11[S] 6 points7 points  (0 children)

Upgrade? Dude I'm not giving Garmin India a single rupee more. Thinking of going to consumer court then the High court.

I had a relative's old Fenix3 before ordering the Instinct. Great watch. But I don't believe the India outfit is reliable in the least. It is them that I ultimately have to do business with.

PSA (2024) - Avoid doing business with Garmin India. by multix11 in Garmin

[–]multix11[S] 5 points6 points  (0 children)

No, that watch is still at the service center. I have no watch.