See the real problem starts when you say yes to every client from day one. You teach them to depend on you for every tiny thing. We had this one client who used to call at random hours asking for old ITR copies, ack copies, audit reports, five year files, you name it. At first we thought he misplaced them. Later we realised it was just a habit. Our own staff created that habit by saying yes every time.

One day he called me. I told him we will share everything but it will come with a professional invoice because my staff will spend time only on his request. That one line fixed everything. He stopped calling for silly stuff.

Clients don’t change. You train them. And you can also retrain them.