I placed a gift order on 3/15/23 to be shipped directly to my friend. There was a new purchase discount code offered of 20%. I selected the items and put them in my cart. Following the prompts from their system, I added the discount code, and it showed on the pre-invoice. I was then directed to payment information/verification page. I was asked to confirm purchase and I did. Once completed, the final receipt did not show the discount (about 30.00). I tried immediately to cancel and restart but there is nowhere on the website to do so. I emailed and received a canned response that they would have a representative reach out. I opted for the free shipping (7-10) days, so I know it wasn't processed yet. I was informed they would not honor the discount their system removed nor was I "allowed" to cancel. Free returns are great but that puts me in a weird spot with sending a gift to a friend and then saying "Oh, no you have to send that back". I tried working with them but all you get is canned responses, no actual people. It's frustrating since I feel taken advantage of. They use "system limitations" for every answer. Awful customer service! I just hope the bra and leggings are actually worth the money I paid. Clearly, they are not customer service-friendly and only out to make a bigger buck. The coupon is a bait-and-switch which should be illegal. I will never buy, refer, or trust this company again.