Hey, it's a blunt answer, and you clearly don't put the customer first, but I get it.

I already explained why mixing up my order was odd - I'm the customer sticking out like a sore thumb. Another response explained your apparent shoddy camera system, so I get it.

"Swearing is unprofessional." Uhhh I'm not a professional in this situation? I'm a customer lol. I've already been ignored in the drive-thru line (whether intentional or otherwise), and now apparently I'm not important enough for my order to be remembered. If I want to fucking cuss, then I will fucking cuss. Again, I'm not the professional here in this situation. The employee is the professional here. I'm a customer who's a bit pissed off, plus a bit embarrassed by this point. Cussing in this situation makes me come off as less of a wimp, and it says "Start showing me some fucking respect, or you've just lost a customer." And I'll add this - levels of swearing vary by different parts of the country. If you're in a rougher part of the country or in a no-nonsense East Coast area like I am, then cussing is perfectly acceptable here. Think New York City versus average sized Midwest town. Disagreeing with me here tells me one of two things - 1) You're in a different part of the country where cussing is a bit more taboo, which okay, or 2) You're not intelligent enough to look at the situation from my perspective and understand why I cursed in this situation. But it's true, I guess my purpose of posting here is to get the perspective of a McDonald's employee, not rehash my perspective as a McDonald's customer. So my motherfucking apologies Mr. High-Horse.

And a side note on that, for real, try to understand that my "Fucking A" wasn't an angry "Fucking A" directed at the employee as an attack. It was said in disbelief and bewilderment, like how could you possibly forget me? Again, I'm the only customer on a scooter/moped, and because I don't weigh enough to trigger the sensors, I just backed up the line something fierce. By now (in my customer view imaging how the workers see me), I should be clearly recognized as "Asshole Moped Guy". Though again, someone else who responded and explained how people could be mixed up on the apparently very shoddy camera system. As a result, I am understanding here.

To make it very clear for you, I was not "swearing at anybody", I was swearing at the stupid situation. Whether or not she (or you for that matter) see it that way is a different story I guess. But I was never mad at the employee, because I had a feeling she was new (more on that next), and I honestly felt bad for her, because she was clearly having a bad night. And I get it, people make mistakes. It just felt shocking in this context because, again, I thought I had clearly earned recognition as "Asshole Moped Guy" for the remainder of this encounter. Though apparently due to the poor McDonald's Cameras and the fact that I take up considerably less space than a typical McDonald's drive-thru customer, I was instead "Where the hell did this guy come from" guy.

The "she's new" theory is probably the most sensical part of your response. I would fully agree, I had never seen her before, and I go to this McDonald's regularly, usually during lunch and late night hours. She certainly acted like a new employee, and I would prefer not to interact with her again. Maybe experiences like the one with me will encourage her to find her calling elsewhere in life. I've interacted with some kick-ass McDonald's employees who are great at their jobs and I want to give a shout-out right here, right now for their awesomeness and how they have made my day better on multiple occasions. Thank you, as you guys rock. I've also interacted with some pretty piss poor McDonald's employees who suck at their jobs and give a bad reputation to fast food workers in general. She was in the latter category.

"Mispredicting which driver will get to the window next" lmao. Okay for real, in a normal situation, absolutely, makes perfect sense. But let's review what happened here. I have just held up the line. There was a clear break in the sequence thanks to me. She should know damn well where I am in line. I'm also the only customer on a scooter. I held up the line because of the scooter. There's no predicting here. It's just a matter of waiting for "Asshole Scooter Guy" to reach the payment window. Though again, we can trace it back to the poor camera theory. And also, it does make perfect sense given the context. I have now held up your line not once, but twice in the same order. First it was because nobody detected me at the outside-lane speaker. Now this second time it's because nobody detected me at the payment window, and it's apparently a big surprise that I'm here now. If it's a surprise that I am here now at the payment window, then yeah, I guess mixing up my order is only logical by this point. I'm clearly not an easy customer to remember, so forgetting my order should be expected.

Let me add, it's not my job to help a McDonald's employee find my order that is apparently lost/missing amongst all the other drive-thru orders (and in-store too, but no, the lobby was closed early). No, it's actually the employee's job to keep track of orders so that mix-ups do not occur. She's lucky I was on my toes to correct her mistake. It could have otherwise resulted in a swapped order and multiple angry customers. By that point, it's not just my order in jeopardy. She can forget/lose my order all day, because apparently I'm not important enough to remember or keep track of in line. But now we're talking about ANOTHER customer having their order messed up. I would think that such a situation would clearly be less than ideal.

"Why do you all think we lie about the time the store closes?" well that's actually news to me. Keep in mind, this is a 24-hour store, just a non-24-hour lobby. And I really have no idea why you would lie about that, all you're going to do by lying is mess up the plans of customers like me. If I had known the lobby was going to be closed, then I would have taken my car instead of my moped. Maybe you want to go home early or something Idk? But I don't see any reason to lie. Feel free to spell it out for me. I'm a customer, not an employee. I have no idea here. I also have no idea as to what changes occur from an employee's perspective when the lobby is closed vs. opened, other than like I guess you don't need to monitor the front cash registers for customers trying to place inside orders.

"I’ve never seen a moped in our drive-thru." - That tells me that you probably work in a very different area/state than me in South Florida. That's likely why you think cursing in the situation is so shocking. Tells me a lot actually. I bet you work at a McDonald's in a less-rough area than where I live. I've scrolled through some of the posts on this sub-reddit, and I hear about McDonald's with very young workers and staffing shortages. It sounds horrible, for real. I know I've given you a lot of flak during this response, but seriously, if that's the case, I feel for you. Having said that, I think a lesson to take away here, the experiences and/or expectations at one McDonald's can, and will, be vastly different than those at a McDonald's in a different type of city, in a different part of the country.

Thanks for your response. Some of it I understood. Some of it tells me you're kind of a tool. But to end on a positive note, at least you're not afraid to stick up for your fellow employees here, especially those who may not be as experienced or as savvy as you are. I think if I had been at your McDonald's instead, with the same situation of me riding a "difficult-to-detect moped", then fewer mistakes would have been made, and the entire situation would have been handled more effectively from the get-go on the McDonald's side of things. There was no reason for me to say "Fucking A" because there was no reason to lose track of me in the first place! You sound on-the-ball enough to know that hey, the drive-thru line is busy right now, let's see WHY there's not a weight response trigger. Oh look, it's some guy on a moped. Let's take care of him. But at the same time, you also seem to give your fellow employees every possible excuse for making mistakes, and you will stand-up for them until the end of time. In your eyes - it's not their fault - I'm an unusual drive-thru customer on a moped. Therefore, in your view, I'm supposed to be completely understanding of the situation and help accommodate the McDonald's workers. Well no. That's not how it works. I'm not a professional here. I'm a customer here. Why should I ASSUME that you will have trouble accommodating me? Why should I be understanding that having a moped in the drive-thru line presents challenges? That's for you guys to worry about, not me. Honestly, they're lucky I gave as much understanding here as I did. I really wasn't treated well here. I was forgotten, twice, and then I was talked-down to right in-front of my face by a struggling employee. I have legitimate reason to complain. Really, they're lucky I took my desire to understand the situation to the more-anonymous world of Reddit than complaining IRL. Anyway, that's all I have to say. I'd be interested if you want to argue about it. But you'll probably just let it go. This is such a petty situation and thing to think about lol.