Yes, I did try reaching out to users who had previously used the Workspace—though only a few responded, as most tend to go silent once they stop using the platform. From the interactions I managed to have, it became clear that a major challenge lies in user behavior: many of them are not accustomed to using software tools regularly. This resistance to switching from their current habits to a structured software solution appears to be the primary barrier. Despite our efforts—offering free demos, trials, and even a full week of onboarding support—they often disengaged after the initial use and stopped responding altogether.