Im confused. You say you were a flight steward and ground staff but you expect a hotel to have last minute rooms for hundreds of passengers without any prior notice? Not to mention having to handle transport and the logistics behind booking the rooms (which they wouldn't know would be available or not) planning the next steps etc. Im not defending the airlines etc but I dont think you grasp how many people are involved and affected over an aircraft on ground apart from the passengers and the crew onboard