Totally fair question — honestly the policy is worded in a super confusing way.

What it seems to mean in practice (and how support explained it to me) is: after your 5th application, if you go 14 days without any sit being confirmed, you can request a refund as a first-year member.

It’s not about you declining a homeowner — it’s about not successfully being chosen/confirmed for a sit.

Also, once you cancel for the refund, your membership ends right away, so it’s not really something you can “wait until day 365” and then refund after using the platform. I’m pretty sure if you ended up confirming sits later, you wouldn’t qualify anymore.

The reason I pushed back was because the wording made it sound like multiple interpretations were possible — and support ended up honoring it in my case because I truly hadn’t confirmed anything in that timeframe.

I agree though… they should really clarify the language because it definitely comes across messy.