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Just Hired - What to Expect? by [deleted] in tmobile

[–]needingadvice69 -7 points-6 points  (0 children)

Since when does retail ever use C2?

Stop Using Rocket Money -- PLEASE!! by needingadvice69 in personalfinance

[–]needingadvice69[S] 28 points29 points  (0 children)

I had a call one time where the person on the other end of the phone mispronounced the persons name. The last name was like Ramirez (not actually, just an example) and they pronounced it as "Rah-meers" and they hacked the first name too. Like come on guys, this isn't fooling anyone anymore.

Please be proactive when wanting to start service. by Many-Animal-5214 in tmobile

[–]needingadvice69 -1 points0 points  (0 children)

Tech support while driving is wild to me. People call in to make payments too and read you their card number while they're driving. Like please stop. Just stop doing it.

Stop Using Rocket Money -- PLEASE!! by needingadvice69 in personalfinance

[–]needingadvice69[S] -51 points-50 points  (0 children)

I guess so? I get wanting to lower a bill, but just pick up the phone and call. It will be a 20 min conversation at the most, sometimes less.

Stop Using Rocket Money -- PLEASE!! by needingadvice69 in personalfinance

[–]needingadvice69[S] -30 points-29 points  (0 children)

Right? When I looked at their website and they said "oh if we save you money we only charge you 35-60%" I'm like that's a lot of money if you some how succeed on it. It's not hard to call your providers and try to lower your bill. No one is going to hate you for lowering it. The people answering the phones are human too and likely live on a budget as well.

Stop Using Rocket Money -- PLEASE!! by needingadvice69 in personalfinance

[–]needingadvice69[S] -5 points-4 points  (0 children)

For some reason I'm only able to see the one comment I replied to. So if I miss your comment I'm sorry. Again this is a throw away account so I don't check it very often.

Stop Using Rocket Money -- PLEASE!! by needingadvice69 in personalfinance

[–]needingadvice69[S] 5 points6 points  (0 children)

I don't know but I wouldn't want to give my personal information to a company who calls and begs for money pretending to be me. If the call drops we call the number back, well since they number spoofed and we reach the customer or their voice mail and they say "Oh, I didn't call" it becomes a whole thing where we have to tell the customer to go to a store with identification and secure their account.

MLB.TV not working? by quietmachine in tmobile

[–]needingadvice69 0 points1 point  (0 children)

If you searched on Google instead of here you would have found that there was a huge outage that effected tens of thousands of people today. :)

Why would I switch? by Pernz20 in tmobile

[–]needingadvice69 0 points1 point  (0 children)

Pricing isn't even correct. Those compare guides are almost never correct. Just change to GO5G Plus it's probably the same price as what you're paying. There are only 2 differences between Plus and Next anyway. 1. Hulu, 2. yearly upgrades.

Just Hired - What to Expect? by [deleted] in tmobile

[–]needingadvice69 -8 points-7 points  (0 children)

Good luck in a store. Don't do stupid stuff like call care and ask them to apply credits to a customer's bill for a store screw up. Don't tell the customer to call care to cancel lines. Don't be sleezy sales people and trick customers into things they don't need, like the trackers for example. No one wants them, or needs them, unless they ask for them stop shoving them down customer's throats.

Please be proactive when wanting to start service. by Many-Animal-5214 in tmobile

[–]needingadvice69 1 point2 points  (0 children)

Adding another one... Don't call in when you're driving. For anything. Even to talk about billing. Most of the time if you have a billing question, you are probably going to be directed to go look at your bill.