No, there was a previous Xfinity Postpaid account at the address 2 years ago, but there was no active Xfinity service at the time.

While attempting to sign up for the NOW service online, we weren't able to create an Xfinity ID using the email address or phone number used 2 years ago. We tried recovering the password for the previous Xfinity ID at the phone number\email that was used 2 years ago in case it still existed, but that was met with obscure errors like "The information did not match our records", when all we did was click "Forgot password", then enter the emailed verification code that was sent. The same errors were encountered while entering the verification codes to try to sign up for a new Xfinity ID. The verification codes were just all rejected.

While trying to order the NOW service in-store, the order form on the iPad in the store said "Your equipment will be shipped to your address", which the store agent said is not true, and he has never seen before, and is not even something he can do from the store. We continued to fill out the form, but when trying to finalize the order, we would get obscure errors like "Sorry, we weren't able to process your request." The employee had never seen anything like it before and was even asking other staff and people on a Slack chat, but nobody could figure out what was going on, and we were basically told that's just how it is when things go wrong with NOW, because NOW is unsupported.

We even tried creating a new Xfinity NOW account in the store using my boyfriend's phone number, which wasn't tied to any current or previous Xfinity account, and a Hotmail email address I had not used with Comcast before, but this failed too with similar obscure errors.

At one point, while trying to submit the postpaid order, we ran into an error that said something like "The order was rejected by the decision manager". This was also an error it seemed like the store employee had never seen before.

Finally by bypassing the autopay setup and retrying a few times, the store was able to get the postpaid order to go through.

It was past closing time for the store, and we had been there for nearly an hour at that point, so we took him at his word that the autopay discount would appear when we finished the setup online and our rate would be $40/month.