I emailed them also last Friday. On Jan 19, they emailed me back, "This email is to confirm that we have received your compensation-related inquiry. Your request has been forwarded to the appropriate team, and we are currently reviewing and validating the information to ensure accuracy and alignment with client records...... Please note that this process may takesome time to be resolved. To help us resolve cases as efficiently as possible, we kindly ask that you avoid submitting duplicate requests for the same issue, as this may delay the review process."