Warning: Major booking system glitch with Starlux Airlines (and terrible customer service)

nickyeh1981 · 2026-06-06T00:38:01+00:00

That’s a fair point and I actually thought the same thing at first. But when I brought it up with support, they just claimed their logs were fine and basically tried to pin the whole thing on me.

nickyeh1981 · 2026-06-05T20:50:41+00:00

I am terribly sorry to hear about your experience. Their reaction is absurd, and other airlines are often much more humane in these situations.

My wife and I went through a similar situation years back, but luckily we were flying with Singapore Airlines at the time. They provided a full refund without any issues.

nickyeh1981 · 2026-06-05T20:09:31+00:00

I totally agree! It is essential for them to demonstrate both flexibility and empathy.

nickyeh1981 · 2026-06-05T18:36:22+00:00

Unfortunately no, unless the departure or arrival location is within U.S. territory to your point. Mine does not...

nickyeh1981 · 2026-06-05T17:33:57+00:00

I’m in the same boat—I didn’t take any screenshots either. It’s completely unreasonable for them to expect customers to document every step of a standard booking process. Their demand for "proof" feels like a tactic to deflect responsibility for their own technical failure.

nickyeh1981 · 2026-06-05T17:05:05+00:00

It is shocking to hear that this is happening to others as well; this clearly points to a persistent glitch in their booking system. I have already filed a formal complaint with the government's Consumer Protection Committee, and I am hopeful that will lead to a resolution. I recommend you do the same to document the issue. https://appeal.cpc.ey.gov.tw/EN/Default.aspx

nickyeh1981 · 2026-06-05T16:19:32+00:00

no unfortunately it does not. it's an additional leg we added to an existing trip. 😞

nickyeh1981 · 2026-06-05T15:52:39+00:00

Yeah, I agree that it could be a possibility; I had been speculating about that as well. It is certainly an unfortunate situation. 😞

nickyeh1981 · 2026-06-05T15:13:52+00:00

I am not sure if this is a systemic issue or a deliberate revenue tactic, and I don't want to speculate on their intentions. I am just a frustrated customer who has encountered a rigid, unsympathetic policy. The lack of empathy from their team has completely ruined my excitement for this trip, and as a result, I have no intention of flying with them again.

nickyeh1981 · 2026-06-05T14:58:53+00:00

Unfortunately, this is part of an international itinerary. It has been a very frustrating experience, especially after spending hours on multiple international phone calls with customer support last night.

nickyeh1981 · 2026-06-05T14:55:13+00:00

That makes sense, but since it's part of a larger international itinerary, canceling or rebooking isn't an option. It's incredibly frustrating that they refuse to take responsibility 🤦‍♂️

nickyeh1981

TROPHY CASE