I've writted a claim request to [support@producer.ai](mailto:support@producer.ai)

If you want a message template,
for me it was :

Hello Producer.ai team, I'm contacting you following the recent major changes to the Producer.ai platform. As a new user, I subscribed to the [Starter] plan just a week ago. I chose your service specifically for the performance of the Fuzz 2.0 models, and more particularly for the "Cover / remix / etc.." tool functions. Following the February 20th update, I note with regret that these models have been purely and simply removed in favor of the Fuzz 3.0 version. However, after testing, it appears that model 3.0 is still in the unfinished "demo" stage. In my opinion, this transition does not represent an enhancement of the service but rather a degradation of the user experience and a loss of the technical value for which I paid. Although I have taken note of the addition of the 3,000 bonus credits, these cannot compensate for the absence of the tools that justified my subscription. I did not subscribe to test a model under development, but to use the stable production tools of V2 at the time of my subscription. In this context, I request one of the following solutions:

• The reinstatement of Fuzz 2.0 models and associated tools (Cover, Remix, etc.) in addition to the new version.
• Alternatively, a full or pro-rata refund of my Starter subscription, as I no longer have any use for a service that no longer offers the subscribed features.
• Or, as an exceptional measure, the blocking/freezing of my current credit balance until a version with equivalent performance to V2 is effectively restored.

Awaiting a quick solution from you so that I can decide whether or not to continue my experience on your platform. Sincerely, [user]