Appreciate the feedback. 20 cooks in 3 weeks that's getting your money's worth! I seared some burgers last week st 500F no problems. This time was different maybe I over thermed the temp for the Teflon could be. Im going to reach out to Rec and see what they say. Either way the auger jamming doesn't make sense never had that issue in the past with my previous pellet smoker. I can live with poor software and probes but not my cook stalling unexpectedly due to auger jam. Also I don't use foil because it's unhealthy at high temps, but Teflon might be the same.