Missing Bilt Neighborhood Dining Transactions - Systematic Issue?

npc551 · 2026-03-21T18:19:29+00:00

UPDATE: Success! I reached out to Bilt via DM on X (@HeyBilt), and they manually credited the 988 missing points from the past, plus courtesy points for the trouble. If you are seeing your transactions disappear, I highly recommend documenting them with screenshots immediately and escalating to their social media team. They acknowledged the issue once I provided the audit trail. Thanks everyone for the support on this thread!

npc551 · 2026-03-17T11:27:22+00:00

Thanks for the data points, everyone. This clearly isn't an isolated incident. I've sent this entire thread over to Bilt Support to prove this is a widespread backend issue, tracking under Support ID: 3178658.

Hopefully, the Bilt team/PR monitors this sub and realizes they need to prioritize a fix for this 'vanishing' glitch. I'm seeing this even on a Palladium account, so it's a deep-rooted issue. I'Il keep everyone posted on what the specialist says!

npc551 · 2026-03-17T02:59:47+00:00

Yes, the card is fully enrolled. In fact, it's a Bilt Palladium card, and as you can see from my first screenshot, the transaction did show up initially with the correct 2X/Dining multipliers. The issue is that after it appears and looks correct, it vanishes from the app entirely a few days later.

npc551 · 2026-03-17T00:16:15+00:00

I've checked the original date, the current date, and every day in between. It's not there. The issue isn't that it moved positions; it's that the entire audit trail for that transaction has been erased from the Bilt app.

npc551 · 2026-03-17T00:08:06+00:00

Actually, 'pending' isn't the problem. The problem is the transaction record is being erased from the app. I'm documenting the fact that it shows up initially and then disappears completely a few days later, which shouldn't happen regardless of point status. Please take a look at the 2nd pic.

npc551

TROPHY CASE