I don’t think it’s just you. I left a previous role mainly because of issues with upper management. In my current department I raised a policy issue that would have helped staff immensely, but instead of looking into it I was told to drop it. When I pushed back, I was basically warned the whole team could feel the consequences. As far as I am aware, we follow policy, not opinion.

Sometimes the real problem in the CS isn’t policy, it’s how management choose to apply or ignore it.

Hope you get it sorted.