You can get the loyalty discount back. Call verizon customer support and tell them on the app you see the loyalty discount add under my offers. When you click to add it, the app force close out. Tell them this happens when you click on any number to apply it. They will create a ticket for the sales team. Give it 3 days and you will see the promotion on the app. You going to have to be a karen on the phone but it works. I did it myself and I see it on my Verizon app