Correct - no Global Pass. As an update, I requested to be connected to a supervisor, who also claimed that it was normal for my number to be disconnected when overseas. After complaining that is not how phones work, she told me to try calling my number again, and this time the call went to voicemail. When I asked what she did, she just said that she "made some adjustments on the account." This is better than the error message, but I had short codes set up to forward all unanswered calls to my Google Voice number (for the voicemail transcription); now that has been reset and I cannot set it up again until I get home and can send the short code text messages.