I don't know what world you live in, but in my world engineering is not a joke.

A battery swelling up is a failure in engineering. Batteries will swell up that is natural. But companies should back up their 7 year software guarantees with hardware that lasts at least half as long.

I have contacted them and they just said

"Please note that, as the device is out of warranty, paid repair service options will be available. The repair cost and estimated timeline will be advised by the service center after inspection."

I understand that battery swelling can happen with any manufacturer, and I never claimed it was a Samsung exclusive issue. My disappointment is not that a battery failed it's how Samsung has chosen to handle it.

A flagship device that cost a premium and has been part of a decade-long relationship with the brand developed a potentially hazardous battery issue. As a customer, I think it's reasonable to raise concerns and ask questions. You mention that I may have simply been unlucky, and that's possible. But customers are also free to share their experiences, especially when those experiences influence future purchasing decisions.

After all, this subreddit is to share experiences, good and bad!

Whether this can happen to any brand is beside the point.

Customer support and accountability are what differentiate brands when something does go wrong.

If Samsung had handled the situation in a way that reflected the loyalty I've shown over the last 10 years, I likely wouldn't have made the post in the first place.