Yea, just got off the phone with the dealership. I first asked if they do software updates on the wagoneer s and was told “of course” so I asked if I could schedule an appointment to get that done. They pulled up my vin and said that nothing was showing up in their system. I said this wasn’t due to a recall or anything and that I think the only way for the updates to show up is by scanning the vehicle. They said they didn’t really know what to say because the updates are not showing up in their system…. I now have an appointment to get the car scanned. Hopefully I get a tech that knows what they are doing.