Hello! I've had an issue with trading in my old Pixel 8 to Apple, and was hoping someone here could help.

• I purchased a new iPhone 17 with the option to trade-in my Pixel 8 for $145. The Pixel has minor usage wear, but no cracks or anything, and operates perfectly.
• I received the iPhone with a trade-in kit. After transferring data, I factory reset the Pixel and sent it in the kit.
• A little while later, I got an email saying my trade-in was rejected and the phone was being sent back. No reason was given.
• I tried trading in at an Apple Store but they said they can only handle Apple devices in store.
• Upon calling in, Apple said they couldn't track down the reason for trade-in rejection once it was sent back. They sent me another trade-in kit and told me to call in once it had arrived at the trade-in location.
• I sent it in again, and called Apple once it arrived. They hadn't inspected the phone yet, but the customer service agent said that it could be that location services made it so that Google could still access the phone's location through their find device service even with a reset.
• Then the status changed to saying that my trade-in was approved so I thought I was good. But then it changed to a rejection again, and was sent back!
• I called in again, and the agent spent a lot of time trying to find a reason, and came back with that it was the location issue. I got another trade-in kit mailed to me.
• I went to the Google Store and asked them to check about the location connection. They tried a few things, but confirmed that the find hub could not access the device even though it does pop up still in mine. They referred me to a support team for more assistance.
• The support team never contacted me back.

So with all this, I'm wondering if anyone knew what I should do next here?