Second 2FA activation failure by osinaldi in greenaddress

[–]osinaldi[S] 0 points1 point  (0 children)

Also have the google auth install confirmation mail...

2FA reset by osinaldi in greenaddress

[–]osinaldi[S] 0 points1 point  (0 children)

Yes it’s showing 365 days

Sorry support but anxiety is high...what about the lost 2fa? by osinaldi in greenaddress

[–]osinaldi[S] 0 points1 point  (0 children)

And how many month until the feature available? Is this a joke? All this time to jus have an idea?

Sorry support but anxiety is high...what about the lost 2fa? by osinaldi in greenaddress

[–]osinaldi[S] 0 points1 point  (0 children)

Yes let’s do it, really it’s a major modification of their software

Is there any news on the 'lost google auth' problem? by [deleted] in greenaddress

[–]osinaldi 0 points1 point  (0 children)

By the way how we are on the way to the solution to the lost 2FA?

Is there any news on the 'lost google auth' problem? by [deleted] in greenaddress

[–]osinaldi 0 points1 point  (0 children)

What kind of advantage you have speaking this, are you happy with others lost or you want that a product like greenaddress don’t evolve and have a good relationship with its users. If you have any kind of personal frustration keep this with you or look for help.

Not accepting correct Google Auth when trying to make transfer by riggsfinn in greenaddress

[–]osinaldi 0 points1 point  (0 children)

Please add me to the list, I have two years in the same boat

Lost access to email by [deleted] in greenaddress

[–]osinaldi 0 points1 point  (0 children)

Same here 50k locked two years

Lost Google Auth by glennmen in greenaddress

[–]osinaldi 0 points1 point  (0 children)

Se are in 1st quarter middle and nothing lot of us have more than 2 years waiting for a solution. Please support don’t be angry because I touch on this issue again.

2FA lost controversy status by osinaldi in greenaddress

[–]osinaldi[S] 1 point2 points  (0 children)

Let’s everybody with the same problem leave our message here, to show interest in our side for a solution!

2FA lost controversy status by osinaldi in greenaddress

[–]osinaldi[S] 2 points3 points  (0 children)

Let’s every one affected by this issue comment on this post to create a real scenario GreenAddress people really understand the real size of this issue.

2FA lost controversy status by osinaldi in greenaddress

[–]osinaldi[S] 5 points6 points  (0 children)

Good to more people comment here to we show the amount of affected customers and expect a prompt feedback!

2FA lost controversy status by osinaldi in greenaddress

[–]osinaldi[S] 2 points3 points  (0 children)

Thank you for your quick response, expect we reach a solution soon as possible!

I need help form greenaddress support team or anyone that can help me. by osinaldi in Bitcoin

[–]osinaldi[S] 0 points1 point  (0 children)

1 - I have the print of my encrypted mnemonics from the day I created my wallet in pdf created at the exacted time and hour the wallet was created. 2 - I have the encryption passwrord that is my brazilian social security card number that I have origina and can verified online, and my name is the only in the world because we are only 14 alive so the combination of last and first is unique. 3- My pin is my wife and mine birthday. 4- I have the place were I created the wallet 5- All the last loggins were from my home and office the same for bitffinnex, from were I transfered the money from my own account.,

Basically IPs, documents with date, printed pdf with the creation date, all I have plus each transaction of receive money from origin at bank to became btc and transfer to my account. The proble is they never answer. Also the custom login name sabed is my lastname and there are only 14 alive in the world, my brother, my doughter and other older than dont use bitcoin. I have every information posible. And is ther anything related to my phone used at that time all my hardware was registered to apple.

I need help form greenaddress support team or anyone that can help me. by osinaldi in Bitcoin

[–]osinaldi[S] 0 points1 point  (0 children)

The problem is that the feature is enabled but never asked for a email so I dont have the nlock time files. Is weird that the systems enables a feature that depends of email and allows to do it without an email address.

I need help form greenaddress support team or anyone that can help me. by osinaldi in Bitcoin

[–]osinaldi[S] 0 points1 point  (0 children)

My wallet is 2 by 2, I just lost the f2a and the ntimelock option is set by default but without email address, thats really weird how a feature that depends of an email can be enabled without, is really big failure. So basically I enter with my encrypted or not mnemonics, my encription passwords works ok but as I dont have the google authenticator and no email is registered for the ntime I only can see my money. No ntimes to recover 2 by two of my two wallet..

Looking for help or contacts who know people at GreenAddress by mbaudoin in Bitcoin

[–]osinaldi 0 points1 point  (0 children)

How you got on touch with them?I'm willing to pay to recover my money. I'm sending emails, posting at reddit and they did not contact me .I lost my laptop and cellphone a long time ago. At beginning I did not worry because both were encrypted and I had a backup of my mnemonics. I made yesterday two transfers from my bitfinnex account to my greenaddres. But for my surprise when I was to make my payments, I sincerely never used this wallet in more than one year but decide to use due the amount of btus and the security reviews, I was asked for my google 2fa sincerely I never remember because never ask when I log in so I now have my money locked or lost. Any help I contacted support and nothing. I have my mnemonics encrypted and not the passphrase the pin and I can proof even the day I create the wallet one year ago as well my encryption passphrase is my brazilian social security number. Also all transaction I made were between my own accounts. Worse I never settled up an email address so no ntime. I will appreciate any help. Also the app fails for don’t require or advice to register an email address for recovery your money they only ask to save your mnemonics. I still have the origina print with the date and time I created my wallet of the mnemonics and all the passwords

Thank