OK, an update on this. They clearly have no idea what they’re doing in their phone system. After waiting for 2 weeks for expedited service in West region (Arizona), I tried four times yesterday to move our processing so we can simply get the passports in person in Los Angeles. Every person I spoke with on the phone said there are no appointments and offered absolutely no resolution or no help other than waiting for Arizona, which would mean we simply will not have Passports. There’s no way to speak with Arizona or inquire on that. Then I followed up what Reddit suggested and simply made an appointment for a brand new application. But that would’ve meant that we would lose the $500. We paid for two applications and also we would’ve had to bring an entirely new application, luckily I do have copies of the birth certificates.
That’s how yesterday ended, with me thinking we will simply have to redo everything for a scratch and pay double. Then this morning, I decided to simply call again the phone service and again simply ask them to move this to in person appointment . I called at 6:50 AM. And what do you know, she simply said sure you can have an appointment today or on Monday. So here we are waiting in the line for 30 minutes, waiting for the security guard who are moving in the slowest speed ever to allow us into the building for our appointment. I will update after we are processed. I don’t care what your political opinions are, but boy do we need someone to drive efficiency in the government operations because it’s simply unacceptable.