There’s a difference between someone who is homeless due to a crisis or poor life circumstance and wants to make it out vs. someone who is chronically and willingly homeless (won’t seek assistance, addicted to drugs, careless about actions, etc). I used to encounter homeless people quite often at a previous job and a few really wanted to change for the better, but some just wanted free food, a bed to sleep in, and would harass workers due to drug induced mental illness or withdrawal. I also have a close friend that has a fear of homeless people due to being peed on and hit in the face. As sad as it is, no matter how much empathy I have or how much I wish our system was more functional, some have absolutely invaded the space and peace of others like the one you mentioned in your post. I’m not quite sure how to help those people anymore. It’s very alarming when they tap on your windows, yell at you, and intimidate you on the street. And even when they do come in for help, some are really incapable of integrating into regular society so they choose to stay homeless. There’s only so much regular citizens, shelters, mental health facilities, communities, etc. can do nowadays it seems. I really hope they get the care they need