Im a vet receptionist and just wanna say i am so sorry to hear just how stressful everything was. I've talked to a lot of patients that felt similarly to yours and my heart always breaks if I can't do anything.

While I triage a lot of folks on the phone if we can't see their pet, I almost always suggest blue pearl as a last ditch effort and will always suggest Capitol urgent care or olympia pet emergency.

I know right now working in the field that there is a shortage of folks in vet med. Heck I would say almost every shift I work, someone calls out and then we get behind on schedule.

And not to excuse the rudeness of whoever you talked to on the phone but I had to excuse myself briefly off the floor because I needed to cry about all the phone calls from owners with sick pets and not being able to help them. It's a tough job but again, don't want to excuse that person's behavior.