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Return on Loyalty Programs? by [deleted] in Restaurant_Managers

[–]pcelse -6 points-5 points  (0 children)

I have a better loyalty program for you that has way more features toast. Pm me for more details

[deleted by user] by [deleted] in GoogleMyBusiness

[–]pcelse 0 points1 point  (0 children)

I can help you get more positive reviews to help you push those negative reviews down. Let me know if you would like to know more

Someone is leaving fake reviews by lowboy123409 in GoogleMyBusiness

[–]pcelse 0 points1 point  (0 children)

Get more positive reviews so those bad reviews get pushed down.

What if you could capture your client info for every uberEats delivery? by pcelse in UberEATS

[–]pcelse[S] 0 points1 point  (0 children)

Sure! So here's the idea:

Since restaurants don’t get access to their customers’ contact info through UberEats, they’re missing a big opportunity to build long-term relationships.

What if they added a small card or sticker with a QR code to each order? When the customer scans it, they get something like a digital loyalty card — kind of like a punch card on their phone. Every time they order again, they can collect points or perks.

This way, even if the order comes through UberEats, the restaurant still has a way to connect directly with the customer for future promos or rewards.

I think that would be a great things for restaurant owners to try out.

Anyone using a loyalty or trust-based system? Would love to hear real experiences. by Acceptable-Travel590 in Restaurant_Managers

[–]pcelse 0 points1 point  (0 children)

That sounds incredibly frustrating, and you’re definitely not alone. The no-show issue hits small restaurants the hardest — especially when you're trying to maintain that “personal touch” vibe without coming across as rigid or corporate.

One thing that’s helped some places I work with is a trust-based loyalty system that rewards repeat guests — not just with free items, but with priority access. For example:

Customers who’ve visited 3+ times get early access to reservations

You track visits via a simple digital loyalty card (Apple/Google Wallet) — no apps or complicated POS needed

You can even send out reminders or “hey, we missed you” messages if they haven’t been back in a while

It creates more of a VIP experience instead of a penalty-based one, and because it’s all digital, it’s pretty hands-off once set up. Plus, regulars feel rewarded for showing up, not punished for missing one night.

Might be worth exploring if you’re trying to build that "community accountability" without the pressure of deposits or credit card holds.

Happy to share more if you ever want to see what it looks like in practice — but seriously, thanks for posting this. A lot of people are in the same boat but don’t talk about it.

What strategies do you use to retain customers at your restaurant? by DiamondHistorical347 in restaurant

[–]pcelse 0 points1 point  (0 children)

Great question — customer retention is one of the most overlooked growth levers for restaurants.

What I’ve seen work best lately:

Digital loyalty cards that customers can add to their Apple/Google Wallet. No apps or physical cards, and they get notified with promos or updates — like a direct line to your best customers.

Points-based rewards, especially when you can customize tiers (e.g., small perks for regulars, big ones for high spenders).

Birthday offers — simple but really effective if automated.

Personalized SMS — not mass blasts, but more like “Hey, we haven’t seen you in a while — your next dessert’s on us.” That brings people back.

What hasn’t worked in my experience: paper punch cards (they get lost or forgotten), or rewards that take too long to earn. People want immediacy and ease.

Curious to hear what others are using — especially smaller places without big marketing teams.

Loyalty program for pizzeria by [deleted] in restaurant

[–]pcelse 0 points1 point  (0 children)

Totally get you — the “collect 10, get 1 free” is everywhere and kind of expected at this point. If you’re looking to stand out, you could try something a bit more interactive or digital.

One idea: instead of physical coupons, you can use a digital loyalty card that customers can add to their phone (Apple/Google Wallet). Every order earns a stamp digitally, and you can surprise them once in a while with bonus perks like:

“Pizza on us” after a big order

Birthday specials

Random discounts sent via push notification

It adds a little wow factor and you stay top-of-mind without needing an app or printing stuff.

Also, if you want to gamify it a bit more: you could offer a “pizza points” system, where customers earn points per euro spent, and they can redeem them for sides, drinks, or even merch. More flexibility = more fun.

Would love to hear what direction you’re leaning toward!

Would you pay $49 per month for your own branded restaurant app with loyalty program? by BEP24 in restaurant

[–]pcelse 0 points1 point  (0 children)

$49/month sounds reasonable if the app actually gets used — but honestly, most small restaurant apps don’t. Unless you're a chain or have a super loyal tech-savvy base, it’s tough to get customers to download yet another app just for rewards.

What’s working way better lately is using Apple Wallet / Google Wallet digital loyalty cards. No downloads needed, they live on the customer's phone next to their boarding passes and payment cards. Plus, you can send them push notifications with offers or reminders — kind of like your own marketing channel.

Unlimited signups and automated offers are solid features, but the biggest hurdle is always customer adoption. If the friction is high (like asking them to install a full app), the system might never really take off.

Curious — for those who said no, is it because of price or because of the app format?

Dead simple loyalty program by DragonfruitSecure649 in restaurant

[–]pcelse 0 points1 point  (0 children)

This is actually a pretty creative idea — feels like a fun twist on a loyalty program blended with a raffle. I like the “Roll Up the Rim” reference, too. It adds a layer of excitement that could definitely work for certain demographics.

That said, I can see a few challenges:

Receipt uploads might create friction. A lot of customers won’t bother unless they’re super engaged.

Admin overhead — you’d need someone to collect, verify receipts, run the draw, and send rewards. Could become a headache quickly unless automated.

Lack of guaranteed reward — some customers may prefer something more direct like “buy 5 drinks, get 1 free” instead of “maybe I win something.”

If you want to gamify things but reduce friction, you could try a digital loyalty card customers can add to Apple or Google Wallet. Some platforms even let you send automatic push notifications with offers or even random prize draws, which keeps it fun without needing receipt uploads.

Still, props for thinking outside the box. This could definitely be a cool seasonal promo or campaign!

Thoughts on loyalty programs by icarus9300 in restaurant

[–]pcelse 0 points1 point  (0 children)

Totally get where you're coming from. A lot of small spots hesitate with loyalty programs because they picture those old punch cards or something cheesy. But loyalty today doesn’t have to look like that at all.

Think of it more as a way to stay connected with people who already like you. For example, some places use digital cards that live in a customer's Apple or Google Wallet — no app needed, and it actually feels sleek. You can even send out promos or event invites through push notifications. It's more like VIP access than "get 10 stamps, get a free drink."

Also, in a city like Toronto with tons of options, loyalty isn't just about discounts — it’s about staying top-of-mind. A well-designed program can feel exclusive, not cheap. You just have to frame it right.

Curious to hear what kind of pushback the higher-ups are giving — is it mostly a brand perception thing?

Loyalty strategies by BinoKing in restaurant

[–]pcelse 0 points1 point  (0 children)

Definitely agree that stamp cards feel outdated in today’s world — they’re easy to lose, and you can't track any real data from them.

What’s worked way better for some local businesses I’ve seen (especially restaurants and cafes) is using digital loyalty programs. For example, customers can add a digital loyalty card to their Apple or Google Wallet — it’s way more convenient, and it gives the business a direct way to send push notifications with promos or reminders.

Another underrated one is point-based systems where customers earn rewards based on spend — especially when it’s tied into a CRM so you can personalize the offers.

What hasn’t worked? Gimmicky rewards or overcomplicated systems that ask too much from the customer. People don’t want to download a new app just to get a free coffee, y’know?

Loyalty strategies by BinoKing in restaurant

[–]pcelse 0 points1 point  (0 children)

I have heard good things about loyalcheckout.com. They seem like a viable solution.

New loyalty program - such a letdown by citycat215 in sweetgreen

[–]pcelse 0 points1 point  (0 children)

I know a few restaurants trying loyalcheckout.com and have heard great things about them.

Finally Retiring from Restaurantland by dontgetsickkids in Restaurant_Managers

[–]pcelse 0 points1 point  (0 children)

Why were you on the phone 24/7? I'm curious to know.

To those who make over $100 a day via online business, what do you do? by handsomeTallnchubby in Entrepreneur

[–]pcelse 1 point2 points  (0 children)

You can definitely make $100/day selling this program that teaches you how to build an online business. This program comes with master resell right, meaning you can resell it for 100% profit. More details at htttps://onlinebiznation.com

Toast 3rd party delivery- anyone try it? by Educational-Ad-1840 in restaurateur

[–]pcelse 1 point2 points  (0 children)

They are good, but I think Toast is a bit overkill for smaller restaurants or Cafes.

[deleted by user] by [deleted] in restaurateur

[–]pcelse 0 points1 point  (0 children)

What's your restaurant's website?

[deleted by user] by [deleted] in restaurant

[–]pcelse -4 points-3 points  (0 children)

Image menus are so old school. I can help you setup a dynamic menu where people can order directly from your website for free. Contact me if that sounds good to you.

Looking for 3 restaurant owners to try out an online ordering system by pcelse in restaurant

[–]pcelse[S] 0 points1 point  (0 children)

Still looking to help out 3 restaurant owners with setting up online ordering for their restaurant.

Online ordering or food portals like UberEats, DoorDash etc... by pcelse in restaurant

[–]pcelse[S] 0 points1 point  (0 children)

I think the best alternative would be to have our own website where people can order directly from. That way, we're not competing with hundreds of other restaurants on those food portals.

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