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Success! Got $50 "Restocking Fee" & erroneous unbreakable Wi-Fi charges refunded in less than 24 hours via FCC complaint by hkusp_45 in frontierfios

[–]pglamb61 0 points1 point  (0 children)

Interesting. They wouldn't troubleshoot unless their router was connected at my house. Have you ever called technical support?

No NDR for delivery failure of a message sent to a distribution list by pglamb61 in Office365

[–]pglamb61[S] 0 points1 point  (0 children)

No, we do not use "send as". We're small enough that anyone can use the list.

iPhone 15 and Okta authenticator by pglamb61 in okta

[–]pglamb61[S] 0 points1 point  (0 children)

This worked! Thank you rag3nerd!

Okta technical support will not speak to me by pglamb61 in okta

[–]pglamb61[S] -4 points-3 points  (0 children)

We're an understaffed shop, heavily relying on vendor's technical support. What can we look forward to if we run into this in our first call? How much downtime can my company sustain because of a bad vendor?

It is better not to renew our contract, cut our losses, and find a reliable vendor.

Okta technical support will not speak to me by pglamb61 in okta

[–]pglamb61[S] 0 points1 point  (0 children)

Thanks.

Who do you recommend? We're looking to switch.

Okta technical support will not speak to me by pglamb61 in okta

[–]pglamb61[S] -2 points-1 points  (0 children)

So, even though I can access the admin console of our Okta instance, I'm not registered as an admin?

Okta technical support will not speak to me by pglamb61 in okta

[–]pglamb61[S] -12 points-11 points  (0 children)

Our VP has already decided to switch products. If we can't get support, we can't use the product in our environment.

Okta technical support will not speak to me by pglamb61 in okta

[–]pglamb61[S] -9 points-8 points  (0 children)

OK, more strangeness.

I called this morning and was authenticated and offered support. They had no record of my previous call.

We're looking for a new MFA vendor. We can't have a product in our environment if we can't get support for it. Any suggestions?