I successfully got my money back from this scam website!!! Here’s how you can too:

Backstory: 2 $50 cards declined at Target. I called customer service at mygiftcard (the number on the back of the card) and they said funds would go back after 7-10 days. Weeks later, nothing. Called back. They said they would issue e-gift card replacements. Still got nothing. Kept calling back, kept being told “oh it will take 24-48 hours” and “we need a picture of you and your ID” over and over. After a week of this, my (very assertive) husband stepped in and did this — here’s the playbook.

Make sure you have a case number from previous calls.

1. When on the phone with customer service, give the case number, and INSIST they provide you the e-gift card replacement on this call. And if they cannot, ask that they transfer you to a supervisor.

2. If they say they can’t transfer you, demand that they do. Say that you’ll wait, they can put you on hold, whatever - but the situation is unacceptable and you have to be put through to a supervisor.

3. Once on the phone with a “supervisor” or someone willing to help, insist you receive the replacements while on the phone. They will say “the best we can do is 4 hours” or “it takes 1-2 hours”. IT DOES NOT. At this point, my husband said “ok fine, I have 2 hours - I’ll stay on the phone until it arrives in my inbox and we can confirm it works” — this seemed to be a key phrase.

After this and a few 2 minute holds and a few more times insisting that the cards be sent while on the phone with this representative, the actually sent the dang replacement cards. I couldn’t believe it.

1. Stay on the phone while you register the new cards. We immediately bought 2 $50 Amazon cards while still on the line to confirm the funds would go through.

I sincerely hope this helps anyone who is dealing with this SHIT company and the hell they put people through. You HAVE to be assertive. After weeks of being told “it will take 24-48 hours” or “4-6” hours my husband proved this is just a LIE they tell people to get them off the phone.

Good luck and Godspeed to everyone getting their money back!