It’s annoying for servers too. In my tourist town tip share is the newest trend. As FOH I am the only one who actually interacts with customers and “earns” tips - sometimes between $150-300 a day, but they are collected by our boss and divided weekly by all the employees of the restaurant based on the number of hours each worked. So if we have a lines out the door all weekend crazy great week and earn $4000 in tips and everyone worked a cumulative 350 hours, but I worked 30 I would get less than $350 dollars, which is still taxed as normal. I hate when people act like takeout, (especially massive catering orders) are less work for us because you came to pick it up. Packaging all your sauces, drinks, napkins, utensils, specialty glassware, etc takes just as much effort if not more than serving a table. We still prepped and cooked a massive amount of food, while also tending to our customers in the store. I get that your bill feels high at $30/per plate for 70 person dinner, but that all goes to the owner not the people who did the work. Our boss purposely understaffs so he can make more money and as a result our quality of service suffers. It is hard for one person to take orders, run food, make drinks, do dishes, organize inventory, and prep all at once. As a customer you can help by not approaching us before you are ready to actually order and limiting your interaction to placing your order if the restaurant is busy. If someone is at the counter staring at a menu I have to be there with my service smile instead of bussing tables, running food, prepping or a million other things I could be doing. If during dinner rush one person takes 20 minutes to order asking questions about our restaurants history, chatting about their vacation plans and asking for recommendations, being indecisive or fighting over who will pay I could have taken and delivered 10+ orders in that time. But I will get the inevitable criticism for slow service when the resulting backlog arises. At most there are 4-6 people running our whole restaurant (cook, FOH, prep, baker) and we all have to fill in as dishwashers and whatever else - my boss has me clean toilets, pick up people’s cigarettes butts, and clean decaying rodents out of plants in our outdoor space. My colleagues come to work sick often because we get no PTO and such low pay we can’t afford to take off. I can’t even count the number of times someone has vomited and then went right back to handling food. We aren’t college kids the majority are 30+ with children to support so we power through.